Employee experience and customer experience are two sides of the same coin — one does not exist without the other. This is especially true when it comes to diversity, equity, and inclusion. If a brand cannot acknowledge and celebrate the diversity in its workforce, it’s unlikely to do so effectively for its customers.
In this webinar, Collette Eccleston (SVP, Behavioral Science) and Kiva R. Wilson (SVP, Diversity, Equity, & Inclusion) shared strategies to help brands better understand their employees, increase retention, and leverage differences to create business value.
What you’ll learn:
- The value in seeing your employees as consumers of your brand,
- A framework for attracting outside talent by acknowledging in-house talent in a meaningful way, and
- The business growth and impact of deliberately designing opportunities for employees to bring their authentic selves to their work and their teams