If your organization is struggling to deliver high-fidelity experiences that lead to enduring, mutually valuable customer relationships, here are 4 actions you should take now.
Material is a new kind partner; we guide brands from insight to action in pursuit of more durable customer relationships.
Data and behavioral science show how consumer habits are shifting in the wake of COVID. Here are four key insights from Material’s trackers to help you navigate 2022 and beyond.
Irrationality in business, by definition, shouldn’t make sense. But it often does. Here are three lessons we can learn from Walmart’s recent win (customer experience innovators, take note).
Despite more generous wages, better benefits and increased flexibility, some 47 million people across industries quit their jobs last year. As we emerge from the pandemic, it’s important to assess how your company is reacting to this massive disruption and how you can stem an exodus of workers in 2022.
As brands become increasingly digital, it’s crucial to safeguard the human touch in your CX. Here are some tips for finding synergy.
Brands influence consumer perception through the intentional design and execution of their experiences. Here are four steps to get it right.
Step back and consider whether you’re ready—really ready—for what’s required to be successful in any overhaul of your digital strategy. Here are four critical truths to keep in mind as you mull over the possibilities.
Employee turnover is higher than ever. Keep your workforce motivated and engaged with a great employee experience. Here’s how to deliver:
With in-depth market segmentation, you can craft more relevant messaging without being so specific that it comes off creepy.