RESOURCES
Lots of brands talk about customer centricity, but their focus is often on the consumer pocketbook — not the consumer relationship. Too few look beyond mere transactions, treating touchpoints as opportunities for compensation rather than meaningful connection.
Just as personal relationships need nurturing, so too do the relationships a brand maintains with its customers. After all, consumers are people first, driven by the same fundamental needs and desires for salient experiences. We think of performance and growth analytics as the central nervous system of these company-customer relationships. We constantly measure the factors that deepen bonds, assess when new strategies are needed, and drive optimization in an always-on fashion. The result? Continuous improvement, increased longevity, and maximized lifetime value.
We’ve helped companies expand the reach of their integrated experiences through digital and streaming video ecosystems, and others disrupt the social media category with unique experiences that better anticipate the interests and needs of their users. Ultimately, we leverage science to learn from real-world results, helping brands make smarter decisions and create durable emotional connections with consumers.
We leverage a science-based engine for understanding people as well as systems of ongoing learning + design to create customer-centric business models and experiences.
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Strategy Consulting
Market + Customer Insights
Data Science + Analytics
Behavioral Science
Cultural Foresight
Experience + Service Design
Innovation
Product Design
Experience + Data Platforms
Architecture + Implementation
Brand Design
Content + Creative
Media + GTM
Loyalty + CRM
CX Engagement
Brand Tracking
Experience Tracking
Campaign Effectiveness
Qualitative Communities
Performance + Growth Analytics
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