{"id":6640,"date":"2024-02-13T19:08:20","date_gmt":"2024-02-13T19:08:20","guid":{"rendered":"https:\/\/www.materialplus.io\/site-sg\/case-study\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty"},"modified":"2025-05-31T00:06:59","modified_gmt":"2025-05-31T00:06:59","slug":"empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty","status":"publish","type":"case-study","link":"https:\/\/www.materialplus.io\/sg\/case-study\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty","title":{"rendered":"Empowering Employees to Deliver a Memorable Experience: How Omni Hotels &#038; Resorts Grew Customer Loyalty"},"featured_media":6641,"template":"","discipline":[38,39],"industries":[40],"services-category":[92],"class_list":["post-6640","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","discipline-loyalty-crm","discipline-cx-engagement","industries-travel-hospitality","services-category-design"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Boosting Customer Loyalty for Omni Hotels Through Employee Empowerment<\/title>\n<meta name=\"description\" content=\"Learn how Material helped Omni Hotels design employee programs that improved service consistency, CX and drove strong guest loyalty outcomes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.materialplus.io\/sg\/case-study\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Empowering Employees to Deliver a Memorable Experience: How Omni Hotels &amp; Resorts Grew Customer Loyalty\" \/>\n<meta property=\"og:description\" content=\"Learn how Material helped Omni Hotels design employee programs that improved service consistency, CX and drove strong guest loyalty outcomes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.materialplus.io\/sg\/case-study\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty\" \/>\n<meta property=\"og:site_name\" content=\"Singapore\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-31T00:06:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.materialplus.io\/sg\/wp-content\/uploads\/sites\/6\/2024\/04\/Main-1-OMN-1.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.materialplus.io\\\/sg\\\/case-study\\\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty\",\"url\":\"https:\\\/\\\/www.materialplus.io\\\/sg\\\/case-study\\\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty\",\"name\":\"Boosting Customer Loyalty for Omni Hotels Through Employee Empowerment\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.materialplus.io\\\/sg\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.materialplus.io\\\/sg\\\/case-study\\\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.materialplus.io\\\/sg\\\/case-study\\\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.materialplus.io\\\/sg\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2024\\\/04\\\/Main-1-OMN-1.webp\",\"datePublished\":\"2024-02-13T19:08:20+00:00\",\"dateModified\":\"2025-05-31T00:06:59+00:00\",\"description\":\"Learn how Material helped Omni Hotels design employee programs that improved service consistency, CX and drove strong guest loyalty outcomes.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.materialplus.io\\\/sg\\\/case-study\\\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.materialplus.io\\\/sg\\\/case-study\\\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.materialplus.io\\\/sg\\\/case-study\\\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty#primaryimage\",\"url\":\"https:\\\/\\\/www.materialplus.io\\\/sg\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2024\\\/04\\\/Main-1-OMN-1.webp\",\"contentUrl\":\"https:\\\/\\\/www.materialplus.io\\\/sg\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2024\\\/04\\\/Main-1-OMN-1.webp\",\"width\":1920,\"height\":1080,\"caption\":\"Main-1-OMN (1)\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.materialplus.io\\\/sg\\\/case-study\\\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.materialplus.io\\\/sg\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Empowering Employees to Deliver a Memorable Experience: How Omni Hotels &#038; Resorts Grew Customer Loyalty\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.materialplus.io\\\/sg\\\/#website\",\"url\":\"https:\\\/\\\/www.materialplus.io\\\/sg\\\/\",\"name\":\"Singapore\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.materialplus.io\\\/sg\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Boosting Customer Loyalty for Omni Hotels Through Employee Empowerment","description":"Learn how Material helped Omni Hotels design employee programs that improved service consistency, CX and drove strong guest loyalty outcomes.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.materialplus.io\/sg\/case-study\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty","og_locale":"en_US","og_type":"article","og_title":"Empowering Employees to Deliver a Memorable Experience: How Omni Hotels & Resorts Grew Customer Loyalty","og_description":"Learn how Material helped Omni Hotels design employee programs that improved service consistency, CX and drove strong guest loyalty outcomes.","og_url":"https:\/\/www.materialplus.io\/sg\/case-study\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty","og_site_name":"Singapore","article_modified_time":"2025-05-31T00:06:59+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/www.materialplus.io\/sg\/wp-content\/uploads\/sites\/6\/2024\/04\/Main-1-OMN-1.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.materialplus.io\/sg\/case-study\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty","url":"https:\/\/www.materialplus.io\/sg\/case-study\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty","name":"Boosting Customer Loyalty for Omni Hotels Through Employee Empowerment","isPartOf":{"@id":"https:\/\/www.materialplus.io\/sg\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.materialplus.io\/sg\/case-study\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty#primaryimage"},"image":{"@id":"https:\/\/www.materialplus.io\/sg\/case-study\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty#primaryimage"},"thumbnailUrl":"https:\/\/www.materialplus.io\/sg\/wp-content\/uploads\/sites\/6\/2024\/04\/Main-1-OMN-1.webp","datePublished":"2024-02-13T19:08:20+00:00","dateModified":"2025-05-31T00:06:59+00:00","description":"Learn how Material helped Omni Hotels design employee programs that improved service consistency, CX and drove strong guest loyalty outcomes.","breadcrumb":{"@id":"https:\/\/www.materialplus.io\/sg\/case-study\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.materialplus.io\/sg\/case-study\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.materialplus.io\/sg\/case-study\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty#primaryimage","url":"https:\/\/www.materialplus.io\/sg\/wp-content\/uploads\/sites\/6\/2024\/04\/Main-1-OMN-1.webp","contentUrl":"https:\/\/www.materialplus.io\/sg\/wp-content\/uploads\/sites\/6\/2024\/04\/Main-1-OMN-1.webp","width":1920,"height":1080,"caption":"Main-1-OMN (1)"},{"@type":"BreadcrumbList","@id":"https:\/\/www.materialplus.io\/sg\/case-study\/empowering-employees-to-deliver-a-memorable-experience-how-omni-hotels-resorts-grew-customer-loyalty#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.materialplus.io\/sg\/"},{"@type":"ListItem","position":2,"name":"Empowering Employees to Deliver a Memorable Experience: How Omni Hotels &#038; Resorts Grew Customer Loyalty"}]},{"@type":"WebSite","@id":"https:\/\/www.materialplus.io\/sg\/#website","url":"https:\/\/www.materialplus.io\/sg\/","name":"Singapore","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.materialplus.io\/sg\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.materialplus.io\/sg\/wp-json\/wp\/v2\/case-study\/6640","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.materialplus.io\/sg\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/www.materialplus.io\/sg\/wp-json\/wp\/v2\/types\/case-study"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.materialplus.io\/sg\/wp-json\/wp\/v2\/media\/6641"}],"wp:attachment":[{"href":"https:\/\/www.materialplus.io\/sg\/wp-json\/wp\/v2\/media?parent=6640"}],"wp:term":[{"taxonomy":"discipline","embeddable":true,"href":"https:\/\/www.materialplus.io\/sg\/wp-json\/wp\/v2\/discipline?post=6640"},{"taxonomy":"industries","embeddable":true,"href":"https:\/\/www.materialplus.io\/sg\/wp-json\/wp\/v2\/industries?post=6640"},{"taxonomy":"services-category","embeddable":true,"href":"https:\/\/www.materialplus.io\/sg\/wp-json\/wp\/v2\/services-category?post=6640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}