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Customer Experience

CX research and strategy, journey mapping, voice of the customer (VOC) — everything you need to know about customer experience.

Material Achieves SOC II, Type 1 Certification

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Strategy Consulting
Market + Customer Insights
Data Science + Analytics
Behavioral Science
Cultural Foresight

Experience + Service Design
Innovation
Product Design
Experience + Data Platforms
Architecture + Implementation

Brand Design
Content + Creative
Media + GTM
Loyalty + CRM
CX Engagement

Brand Tracking
Experience Tracking
Campaign Effectiveness
Qualitative Communities
Performance + Growth Analytics

The 2022 Material Fidelity Index

The Future of Customer-Centric Marketing: Insights and Opportunities

How to Use Your Brand Identity to Build Fandom

10 Steps To A Transformational Customer Journey Map

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