Credentialing at Scale: Building Trust and Efficiency for a Leading Consulting Firm in Southeast Asia

Across Southeast Asia, workforce credibility is increasingly tied to verified skills. In a reputation-driven economy, credentialing and skill certification management have become non-negotiable for organizations seeking to deliver credible trust signals to clients and customers. Our client, a leading global consulting firm with operations across Southeast Asia, relied on learning and development to stay competitive. This meant not only providing training but also ensuring employees and partners had the right credentials and certifications for their roles.

However, its credential management process was disjointed and inefficient, relying on manual email approvals and scattered tools like Jira, notes and emails. This led to cumbersome communication, requiring employees to contact multiple teams for credential requests, causing delays. Each credentialing team required different data, resulting in the need to build multiple applications and survey forms.

This slow and lengthy approval process caused bottlenecks and applicants were often left without updates on the status of their credential applications, leading to frustration and dissatisfaction. Recognizing the need for a more streamlined and efficient system, the firm partnered with Material to digitise and optimise its credential management process with a focus on ease of use and scalability.

Material streamlined credential management by centralising processes, eliminating reliance on disparate tools. Employees can now request credentials through a unified system, reducing manual effort and delays. Automated real-time updates through Credly integration reduce manual effort and errors, ensuring accuracy and efficiency.

Customizable dashboards with user-defined roles empower users to manage credentialing independently, while standardized data collection via the Drupal WebForm module improve consistency and simplify form creation. Additionally, customizable workflows optimize approval processes, improving efficiency. A comprehensive email notification system ensures real-time applicant updates and Microsoft Outlook integration centralizes all credential-related communications.

These improvements have also reduced developer reliance, minimized errors and made the credentialing process smoother for employees and administrators.