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  • Services
        • STRATEGY + INSIGHTS
          • Customer Experience
          • Customer + Consumer Insights
          • Market Strategy
          • Data, Analytics and AI
          • Brand Measurement
        • EXPERIENCE INNOVATION
          • Product + Platform Engineering
          • Drupal Consulting Services
          • Omnichannel Experience
          • Loyalty
  • Perspectives
  • Client Stories
  • About Us

Results for "services-category"

SERVICES

AI Strategy + Application

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SERVICES

Growth Analytics Services

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SERVICES

Data Strategy Services

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CASE STUDY

02.10.2025

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CASE STUDY

Building a Customer-Centric Culture of Excellence with Encore

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PERSPECTIVE

01.17.2025

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PERSPECTIVE

Do You Really Know the Customers in Your Loyalty Program?

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PERSPECTIVE

12.16.2024

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PERSPECTIVE

The Future of Insights: Keeping Humanity at the Center of Innovation

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PERSPECTIVE

12.12.2024

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PERSPECTIVE

Continuous Cycles of Learning and Making Can Transform Businesses

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PERSPECTIVE

12.12.2024

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PERSPECTIVE

The AI & CDP Blueprint for Dynamic Segmentation: A Roadmap to Real-time Personalization

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NEWS

11.26.2024

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NEWS

Material Receives Silver Award for Best Customer Experience Strategy with International Customer Experience Awards 2024

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PERSPECTIVE

11.14.2024

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PERSPECTIVE

To Grow Customer Loyalty, Embrace the Power of Habit

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PERSPECTIVE

11.05.2024

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PERSPECTIVE

Overcoming Survey Fatigue: How to Be Smarter and More Effective in Gathering Customer Feedback

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PERSPECTIVE

10.24.2024

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PERSPECTIVE

What Brands Need to Know About the Power of Memory

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PERSPECTIVE

10.17.2024

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PERSPECTIVE

Decoding Motivation, a Complex Force Behind Consumer Decisions

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PERSPECTIVE

10.03.2024

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PERSPECTIVE

The Science of Implicit Responses: Feelings First, Thoughts Later

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PERSPECTIVE

09.26.2024

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PERSPECTIVE

6 Behavioral Science Principles for Deeper Human Insights

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PERSPECTIVE

09.23.2024

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PERSPECTIVE

12 Rules of Impactful Modern Loyalty Programs

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CASE STUDY

09.16.2024

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CASE STUDY

Mirror, Mirror on the Wall: Empowering Benefit Cosmetics to Improve the Customer Experience

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CASE STUDY

09.16.2024

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CASE STUDY

Creating a Powerful Tool for Inclusion, Engagement and Growth at the Presidio

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PERSPECTIVE

09.11.2024

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PERSPECTIVE

The Thrill — and Challenge — of Virtual Reality: How Humanizing the Customer Journey can Boost Loyalty for VR & Consumer Tech Brands

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PERSPECTIVE

09.10.2024

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PERSPECTIVE

Driving Digital Success with Acquia Convert and Human-Centric Insights

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PERSPECTIVE

08.10.2024

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PERSPECTIVE

To Grow Your Brand’s Share of Life, Focus on Building Two Kinds of Relevance

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PERSPECTIVE

07.25.2024

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PERSPECTIVE

What Does Google’s Cookie Reversal Mean for Advertisers, Users and the Future of Digital Experiences?

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NEWS

06.12.2024

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NEWS

Material Celebrates Client Honorees in the 2024 Loyalty360 Awards Competition, Presented at Loyalty Expo

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PERSPECTIVE

05.22.2024

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PERSPECTIVE

Customer Experience Transformation Strategy: A Key to Profitable Growth

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CASE STUDY

05.14.2024

Target
CASE STUDY

Target Circle: Revealing Human Insights to Build Deep Customer Connections

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CASE STUDY

05.06.2024

Dr papper
CASE STUDY

Leveraging Deep Human Understanding to Reinvigorate Customer Loyalty

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CASE STUDY

05.02.2024

Personalized Travel Booking Experience
CASE STUDY

Activating Insights and Data Analytics for a Personalized Travel Booking Experience

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NEWS

04.26.2024

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NEWS

New Research from Material and NewtonX Reveals Shifts in Digital Ad Spending and Social Media Strategies

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PERSPECTIVE

04.10.2024

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PERSPECTIVE

How to Become an Everyday Travel Brand

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PERSPECTIVE

04.10.2024

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PERSPECTIVE

Why Does Booking Flights Have To Be So Complicated?

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