Material Changemakers – Interview Series: Episode 4 – Keira Tunnah

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“Let go of expectations and embrace unexpected outcomes” — that’s the mantra Keira Tunnah has lived by, both in her personal life and in her career. From changing both state and city and having twins during the Covid lockdown, to making the jump from banking to gaming, Keira’s life has been constant change. And she wouldn’t have had it any other way.

Keira Tunnah, the former head of loyalty and customer experience at EB Games and now the manager of customer service performance and analytics at Suncorp Group, joins Material’s Ben Mooney on this episode. In their conversation, Keira and Ben discuss how she has embraced disruption and learned to follow where it leads, how she taught herself about digital marketing and AI and integrated best practices of both into the highly regulated banking space – and the challenge of learning the ins and outs of Pokémon cards after years of studying foreign exchange products.

Listen to the episode now:

About Keira Tunnah

Keira Tunnah is a marketing and CX specialist who loves turning data, creativity and real-world insight into meaningful customer experiences. Currently the manager of customer service performance & analytics at Suncorp Group, Keira brings a rare blend of corporate discipline and fast-paced retail know-how to her work.

Her professional journey spans more than a decade at NAB (National Australia Bank), followed by her time as head of loyalty & customer experience at EB Games.

Keira’s known for her people-first approach, practical problem-solving and her ability to translate complex data into experiences that genuinely resonate with customers. A mum of four tiny humans, Keira embraces chaos in her personal and professional life and prides herself on being a “get things done” guru.

About Ben Mooney

Having lived in multiple countries, led global teams, married and fathered three kids, change is something Ben knows all too well – which gives him the perfect background to explore the topic of change and its impacts around the world. In the Changemakers podcast, Ben, Material’s managing director for Asia-Pacific, focuses on illuminating guests’ stories, key moments and navigation points through their change journeys. An experienced interviewer, Ben previously hosted a series called The Business of Transformation.

About Material Changemakers

We all experience change. What we do with that change, though — how we approach it, navigate it, resist it or embrace it — varies wildly. In a global business landscape being transformed by AI, new ways of working and shifting customer expectations, the ability to harness the power of change is a vital advantage for effective business leaders.

Hosted by Material’s managing director for Asia-Pacific, Ben Mooney, Material Changemakers is a new interview series featuring in-depth conversations with global thought leaders from across the industry spectrum about critical moments of change in their lives. From the professional to the personal, listeners will garner insights on navigating life’s challenging inflection points, embracing change as an opportunity for exploration and growth, how to foster a culture of change and innovation and more.

Material Changemakers – Interview Series: Episode 3 – Guillaume Papillon

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