Customer 360 - Material

Elevate Customer Experience Strategy: Maximize the Potential of Your Customer Data to Build CX 360 and Derive Actionable Insights

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For years we’ve partnered with leading brands to accelerate their business growth towards building customer experiences with intelligent data-based outcomes by improving their data maturity. By aggregating data from various sources—transactional, behavioural, and observational—we create a 360-degree view of your customers, which helps in deriving actionable insights. That’s why our consulting and tech services are designed to enhance your data maturity and amplify your return customer on data.

Learn more about our complimentary Return on Customer Data Assessment

What We Do

At Material, we help in enhancing customer experiences – from retail experiences to customer service flows. Our work spans across the digital environments, optimising interactions throughout the user journey for long-term value and growth. We do this by utilising behavioural science, assessing your current customer data management capabilities, identify areas for improvement and offer actionable steps to build customer 360, data-driven insights and strategic rigor to create category-leading solutions.

Creating Engaging Digital Experiences

Customer 360-Degree Views: Derive comprehensive insights into customer behaviours and preferences across multiple touchpoints.

Omni-Channel Experiences: Seamlessly integrate experiences across web, mobile and in-store platforms for consistent user engagement.

Optimising Operations

Bespoke Streaming Analytics Platforms: Tailor solutions that support real-time analytics and use cases.

CDPs, Data Lakes and Big Data Platforms: Provide robust infrastructure for comprehensive data management and analysis.

Data Engineering Pipelines and APIs: Streamline processes for data ingestion, storage, ETL and cataloguing.

MLOps Services: Bridge the gap between AI research and production for efficient deployment.

Enabling Repeatable Innovations

Custom AI/ML Analytics: Offer tailored solutions to address specific challenges and consulting around market, business and consumer dynamics.

Customer & Marketing Insights: Advanced analytics for customer engagement and propensity modelling.

Deep Behavioural Insights: In-depth analysis of customer behaviours to inform strategic decisions.

Perspectives

Leading Australian Insurance Company Unifies Web Ecosystem for Enhanced Efficiency and Reduced Costs.

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Our Trusted Partners

We extend through a vast global network of top partnerships – building greater futures through innovation and collective knowledge.

About Us

Material is a global strategy partner that combines deep human insights with modern technology – a proprietary science + systems approach that speeds engagement and growth for the world’s most recognizable brands and innovative companies. We design + build customer-centric business models and experiences to create transformative relationships between businesses and the people they serve.

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