What you'll learn:
What insights to take away from past recessions and how to spot white space opportunities.
How to innovate strategically by leveraging Science & Systems, deep human understanding, and design thinking to create streamlined, efficient omnichannel experiences.
Ways to add value and differentiate your customer experience to drive continued loyalty to and engagement with your brand.
The top mistakes to avoid when operating in a recession environment, including tips for effectively adjusting budgets, segmentation, and tracking for the times.
How to optimize your employee experience and create a positive culture that supports and empowers your workforce through difficult times — and more.
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