Drupal Support + Maintenance Services

Your Drupal site may be at risk if it isn’t regularly updated with the latest security patches for its core, modules and third-party integrations, leaving it vulnerable to breaches or downtime that can disrupt customer journeys. Telltale warning signs include chronic slow load times, recurring errors or difficulty adding new features. These symptoms signal technical debt or hidden flaws that threaten both stability and user experience.

Even if your Drupal site appears stable, continuous maintenance is vital to keep it secure and high performing. New vulnerabilities emerge regularly and the Drupal community releases frequent patches to fix them. Regular, proactive updates help prevent breaches, downtime and technical debt while keeping your site optimized and aligned with evolving technologies. This type of ongoing care strengthens security, boosts performance and safeguards your investments. 

Material’s specialized Drupal maintenance service goes beyond fixes to drive continuous improvement, freeing your in-house developers to focus on innovation and business growth. Our dedicated support pods, backed by Acquia and Drupal experts, ensure enterprise-grade stability and swift issue management. We provide proactive performance optimization and systematic reduction of technical debt through regular audits, applying timely patches and planned upgrades.

We keep you informed through detailed site health reports. This strategic approach minimizes downtime and keeps your platform secure, scalable and ready for what’s next. 

Material can absolutely support and maintain your unique Drupal setup with custom modules and integrations. Our dedicated Drupal support pods and expert account teams begin with a discovery process to understand your site’s architecture. This onboarding process enables the team to support your specific architecture, including complex custom modules and third-party integrations. 

Yes, Material can handle full vendor transition through phased onboarding approach. We start with a thorough technology assessment to understand your site’s architecture, custom modules and integrations, followed by gaining access to relevant resources. All monitoring and deployment activities continue in parallel to ensure your site stays live throughout. Once stabilized, Material assumes full operational control under agreed SLAs. 

Material’s Drupal support services go beyond applying basic patches and updates to include performance optimization, technical debt reduction, incident management and minor feature enhancements. Our dedicated support pods provide proactive monitoring and strategic backlog management, structured through support plans tailored to your organization’s infrastructure and goals, so you always get the right level of care. 

Drupal support response times depend on SLA tier and incident severity, with critical production issues receiving immediate attention through Material’s 24/7 monitoring and incident management system. Material follows a defined SLA matrix to ensure timely, structured resolution — and because dedicated support pods are onboarded to your specific architecture from the outset, diagnosis is faster, and fixes are delivered on schedule. 

No. Drupal version upgrades and CMS migrations are not covered under support and maintenance plans. Material offers separate Drupal migration services, including migrations from older Drupal versions and transitions from other CMS and non-CMS platforms, covering planning, execution and post-migration stability monitoring. Speak to our team about upgrade and migration requirements.