From product centric to customer centric: we helped exceptional experiences take flight

Honeywell

Honeywell Aerospace, a global leader in aircraft parts, approached Material after a decrease in customer satisfaction and an increase in complaints.

We partnered with the company to transform its Aerospace division from product-centric to customer-centric, creating an aerospace customer service training course to enable employees to confidently handle a full range of technical questions.

The results were dramatic: customer satisfaction improved 20% in 12 months. Honeywell experienced double-digit sales growth two years in a row and acquired new business totaling more than $16 billion.

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Helping drive scalability and platform consolidation.