Loyalty & CRM

Our loyalty and CRM programs deliver modern and integrated brand experiences that solve for evolving customer needs and increase lifetime customer value.

Key Benefits

  • Pinpoint customer needs by leveraging segmentation and behavioral data.

  • Drive habit formation by using advanced behavioral science and gamification strategies.

  • Drive retention and affinity.

  • Monitor and adapt to challenges in real time using digital analytics.

  • Create an integrated view of brand loyalty and lifetime value.

How We Do It

We design relationship management systems to minimize friction, scale efficiently and increase engagement – while empowering you to monitor and adapt to challenges in real time.

Every customer interaction is an opportunity to earn loyalty and grow lifetime value. Across the modern loyalty programs we design and deliver, we employ advanced behavioral science and leverage data analytics to shape compelling customer experiences. We focus on lifetime value to help our client predict customer needs, including those that customers can’t yet express.

Key Offerings & Services

  • Loyalty Experience Strategy & Design

  • Segmentation

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  • Technology Consulting & Systems Planning

  • Platform Migration, Integration & Configuration

  • Data Science & Analytics

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  • Program Management & Optimization

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