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  • SERVICES
        • STRATEGY + INSIGHTS
          • Customer + Consumer Insights
          • Market Strategy
          • Data, Analytics + AI
          • Brand Measurement
        • MARKETING SERVICES
          • Brand Strategy
          • Marketing + Channel Strategy
          • Content + Creative
          • Loyalty
        • EXPERIENCE INNOVATION
          • Brand Design
          • Product + Experience Design
          • Industrial Design
          • Product + Platform Engineering
          • Omnichannel Experience
  • PERSPECTIVES
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PERSPECTIVE

11.20.2024

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PERSPECTIVE

Introducing Material Spotlight: Agile Insights for an Evolving Business Landscape

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11.17.2024

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How to Build Loyalty for Brands, According to Behavioral Science

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11.14.2024

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Unlocking the Power of AI in Customer Data Platforms

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11.14.2024

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To Grow Customer Loyalty, Embrace the Power of Habit

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11.13.2024

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Why Customer Segmentation Is Vital for Personalization and Brand Loyalty

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11.07.2024

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Database Scoring for Market Segmentation: The Key to Personalization

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11.07.2024

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How Material + Braze Build Seamless Customer Journeys

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11.06.2024

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Brand Strategy: How to Develop a Brand Activation Plan

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11.05.2024

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Experience Innovation: Building a Consumer-Centric Ecosystem

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11.05.2024

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Data Modernization: The Risks of Not Overhauling Your Data Estate

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10.31.2024

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Managing Change in Brand Tracking Studies for Trendability and Relevance

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10.28.2024

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How to Create Personalized Customer Experiences: Best Practices and Real-World Results

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10.28.2024

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Digital Customer Experience Strategy: Why and How to Create One

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10.24.2024

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What Brands Need to Know About the Power of Memory

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10.17.2024

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A Better Brand Health Tracker: 3 Ways Your Tracking System Can Do More for Your Brand

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10.17.2024

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Decoding Motivation, a Complex Force Behind Consumer Decisions

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10.09.2024

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Why Behavioral Segmentation Is Critical to Business Success

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10.07.2024

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CDP 101: Understanding Customer Data Platforms

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10.05.2024

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Personalization and AI in Banking: How Banks Can Tailor Services to Individuals

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10.03.2024

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The Science of Implicit Responses: Feelings First, Thoughts Later

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09.28.2024

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Operational Efficiency and Scalability: Growing Global Franchises with a Robust Tech Stack

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09.26.2024

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6 Behavioral Science Principles for Deeper Human Insights

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09.23.2024

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The Dual Imperative in Banking: A Balancing Act Between Operational Efficiency and Innovation

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09.23.2024

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Data Lake Implementation — Expected Stages and Key Considerations

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09.23.2024

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12 Rules of Impactful Modern Loyalty Programs

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09.21.2024

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Digital Experience Platforms: Closed Vs. Open Source DXP Solutions

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09.18.2024

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Geographic Segmentation: When and Why to Use It

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09.16.2024

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PERSPECTIVE

No, the Customer isn’t Always Right – How to Get the Most from your CX Data

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PERSPECTIVE

09.16.2024

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PERSPECTIVE

Employees Are the New Customers

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09.16.2024

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PERSPECTIVE

Elevating Digital Experiences: A Deep Dive into Open DXPs

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