Michelle Otterstedt leverages more than 25 years of experience in marketing, customer experience and organizational transformation to help clients bridge customer insights with experience strategy, design, data and technology. In her role as vice president, client partner for health & social enterprise at Material, she helps organizations navigate emerging technologies, including AI, to foster growth and trust while preserving human empathy and connection. She also oversees Material’s longstanding partnership with the Crohn’s & Colitis Foundation to enhance community support through digital experience, marketing, data and technology initiatives.