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  • SERVICES
        • GROWTH STRATEGY
          • Customer + Consumer Insights
          • Market Strategy
          • Data, Analytics + AI
          • Brand Measurement
        • MARKET ACTIVATION
          • Brand Strategy
          • Brand Transformation + Design
          • Marketing + Channel Strategy
          • Content + Creative
          • Loyalty
        • PRODUCTS + PLATFORMS
          • Product + Experience Design
          • Industrial Design
          • Product + Platform Engineering
          • Omnichannel Experience
  • PERSPECTIVES
  • CLIENT STORIES
  • ABOUT US

Results for "loyalty-crm"

PERSPECTIVE

05.11.2026

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PERSPECTIVE

Retail CX in 2026: Aligning Measurement with Customer Reality

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PERSPECTIVE

05.01.2026

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PERSPECTIVE

Pragmatic, Creative, Anxious, Immersive: Marketing to the Many Minds of Gen Z

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CASE STUDY

05.01.2026

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CASE STUDY

Gamifying Loyalty to Deepen Customer Relationships for a Leading Hospitality Brand

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PERSPECTIVE

04.17.2026

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PERSPECTIVE

How Brands Can Unlock Value from Reddit

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CASE STUDY

04.08.2026

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CASE STUDY

Unlocking Human Insights to Deepen Customer Connections

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PERSPECTIVE

04.02.2026

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PERSPECTIVE

Expertise is No Longer Enough: How Healthcare Organizations Can Reclaim Relevance in an Era of Distrust

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CASE STUDY

12.09.2025

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CASE STUDY

Elevating lululemon’s Membership Program with Behavioral Science and Customer Intelligence

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PERSPECTIVE

11.26.2025

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PERSPECTIVE

Building True Loyalty from the Inside Out: The Role of Behavioral Science in Customer Retention

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PERSPECTIVE

11.26.2025

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PERSPECTIVE

Escaping the Program Trap: How to Build Brand Loyalty That Lasts

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PERSPECTIVE

10.24.2025

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PERSPECTIVE

What’s Driving Holiday Spending Behavior in 2025?

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PERSPECTIVE

10.16.2025

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PERSPECTIVE

From Anxiety to Adaptation: Understanding Economic Uncertainty + Consumer Sentiment in 2025

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PERSPECTIVE

10.08.2025

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PERSPECTIVE

Become a Retention Engine: Introducing Material’s True Loyalty

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PERSPECTIVE

06.24.2025

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PERSPECTIVE

Use Engagement Loops to Teach Members How to Play Your Loyalty Program Game

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PERSPECTIVE

06.18.2025

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PERSPECTIVE

Report: Spotlighting Price Sensitivity + Brand Loyalty in Economic Uncertainty

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SERVICES

Media Planning & Buying Services

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PERSPECTIVE

03.05.2025

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PERSPECTIVE

Why AI Agents Are Now Integral to Marketing

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PERSPECTIVE

03.05.2025

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PERSPECTIVE

Connected Experiences: Driving Change in CEM

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SERVICES

Loyalty Services

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SERVICES

Marketing + Channel Strategy

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SERVICES

Omnichannel Experience   

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PERSPECTIVE

01.17.2025

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PERSPECTIVE

Do You Really Know the Customers in Your Loyalty Program?

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CASE STUDY

12.13.2024

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CASE STUDY

Optimizing Salesforce Marketing Cloud to Drive Loyalty and Engagement for Dr Pepper

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PERSPECTIVE

11.17.2024

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PERSPECTIVE

How to Build Loyalty for Brands, According to Behavioral Science

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PERSPECTIVE

11.14.2024

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PERSPECTIVE

To Grow Customer Loyalty, Embrace the Power of Habit

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PERSPECTIVE

11.07.2024

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PERSPECTIVE

How Material + Braze Build Seamless Customer Journeys

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PERSPECTIVE

10.28.2024

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PERSPECTIVE

How to Create Personalized Customer Experiences: Best Practices and Real-World Results

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PERSPECTIVE

09.23.2024

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PERSPECTIVE

12 Rules of Impactful Modern Loyalty Programs

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PERSPECTIVE

08.15.2024

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PERSPECTIVE

Make Customer Retention Your Brand’s Superpower

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PERSPECTIVE

07.15.2024

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PERSPECTIVE

How to Understand and Optimize Your Customers’ Path to Purchase

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PERSPECTIVE

06.20.2024

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PERSPECTIVE

How Brands Can Use Value to Build Deeper Customer Connections and Drive Lasting Loyalty

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